Shipping & Shipping Costs

Shipping & Shipping Costs

Everything about Delivery Times, Prices and Service

Processing Time

Shipping takes place after order receipt and is usually processed within 1–3 business days. Shipping times are listed below.

Country Service Delivery Time Price Free from
Germany DHL 2–5 business days €3.90 €49.00
Attention: Please note that our delivery time may take longer during peak periods (e.g., holidays, sale periods).

Shipping Information

Free Shipping

For orders with a value of €49.00 or more, shipping within Germany is free for you.

Shipping Service Provider

We ship exclusively with DHL or a comparable shipping service provider. After your order has been shipped, you will receive a tracking number by email, which you can use to track your package online at any time.

Delivery to Packstation or Post Office

Delivery to a DHL Packstation or post office is possible. Simply enter the corresponding address with packstation number or branch number when ordering.

Orders from Abroad (Austria, Switzerland)

Direct delivery to Austria or Switzerland is not possible via our shop. For customers from these countries, we recommend using forwarding services such as MeinEinkauf.ch or AllesPost Deutschland. In this case, you conclude a separate contract with the respective service provider; any additional costs are borne by you as the customer.

Tracking & Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation from us by email with the tracking number. Via the tracking link, you can view the current status of your delivery at any time.

Shipping Status

Order Confirmation

After completing your order, you will immediately receive an automatic order confirmation by email. This confirms receipt of your order with us.

Shipping Confirmation

As soon as your order is ready for shipping and leaves our warehouse, you will receive a shipping confirmation with tracking information.

Delivery

Delivery is usually made to the delivery address you provided. If you are not present at the time of delivery, the delivery person will leave a notification. The package will then be taken to a nearby post office or packstation where you can pick it up within the next 7 business days.

Questions about shipping?

If you have questions about your delivery, please contact us:
Email: onyx.storeunderwear@gmail.com
WhatsApp: +49 177 2310549
Instagram: @onyxunderwear